Shipping policy

Shipping Policy

Order Processing We process all orders within 5 working days of receipt (excluding weekends and public holidays). You will receive an email notification as soon as your order leaves our facility on the morning of the delivery date.

UK Delivery For UK orders, delivery timeframes vary based on your location. Please note that some orders may take longer to process, especially during peak seasons, sale periods, and unforeseen circumstances. We appreciate your understanding in such cases.

International Shipping We offer international shipping to select countries. International orders may take longer to arrive due to customs processing and international transit times. Delivery timeframes vary by destination country, typically ranging from 7-21 business days after dispatch.

Customs, Duties, and Taxes For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country. These charges are not included in our shipping costs and are the responsibility of the recipient. We recommend checking with your local customs office for more information about potential charges before placing your order.

Delivery Preferences You can choose your preferred delivery day by adding a note in the designated column just before you check out. We will make every effort to deliver according to your indicated preference, based on availability.

Shipping Costs Shipping costs are calculated at checkout based on your location and order size.

Returns and Exchanges For information about returns and exchanges related to shipping issues, please refer to our Returns Policy. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions about shipping, please contact us at info@cakepopsparties.co.uk.